These terms apply to your use of this website and any purchase from Twisty Olive Oils LLC (“Twisty Olive Oils,” “we,” “us”), of DeLand, Florida. By using the site or placing an order you agree to them, and to our Shipping Policy, Returns & Refunds Policy and Subscription Policy. Our Privacy Policy explains how we handle your information.
1. Who can buy
You must be 18 or older to place an order or open an account. If you’re younger, please ask a parent or guardian to order for you. We ship within the United States only.
2. Products
Our oils, crunches and spice blends are made by hand in small batches, so color, texture and flavor vary a little from batch to batch, and photos are a guide. Ingredients are on each product’s label. Allergens, including any supplier warning about cross-contact, are listed on each product’s page and on our allergen list — please read them before you buy. Our allergen list doesn’t mean a product is free from cross-contact. If you have a food allergy, contact us before you order.
Follow any storage directions on the label; our FAQs have tips on storing and using our products. Our labels, product pages and this site give general food information only, not medical, nutrition or dietary advice.
3. Prices, payment and sales tax
Prices are in US dollars. Shop prices may change at any time; the price at checkout is the price you pay. If a price or stock level changes while items wait in your cart, checkout stops before anything is charged and shows today’s prices. Subscription prices are covered in section 8. We take card payments only, on Stripe’s secure checkout. Florida sales tax (6.5%) is added to shop orders delivered in Florida, to orders picked up at our market, and to each subscription box (Build Your Own Bundle and subscription packages) delivered in Florida; orders shipped to other states are not charged Florida sales tax. Sales tax is worked out after any promo-code discount and is never charged on shipping.
4. Orders and cancellations
An order is accepted when we confirm it by email. We may cancel an order (and refund it in full) if an item is out of stock, a price was listed in error, or we suspect fraud.
You can cancel a shop order for a full refund until it ships. Until we start packing it, use the Cancel order button in your order confirmation email; after that, email twistyoliveoil@gmail.com or call us (details below). Refunds go back to the card you paid with. Subscription boxes are covered in section 8.
5. Promo codes
You can use one promo code per order. A code may have an end date, a minimum order or a limit on how many times it can be used, and some codes are only for new customers or for one email address. Its discount comes off the products only, never off shipping or tax. Promo codes can’t be used on subscriptions or Build Your Own Bundle, and they have no cash value. Free shipping is judged on your subtotal before any discount.
6. Gift orders
Tick “This is a gift” at checkout to add the recipient’s name and a message of up to 250 characters. We ship the gift to the address you enter and print your message on the packing slip. The slip shows no prices and names you only as the sender, without your email or phone.
7. Shipping, pickup and returns
We ship within the United States only. When market pickup is offered at checkout, it is free. We email you when a pickup order is ready to collect at the Friday market and hold it for the time set out in our Shipping Policy; if you can’t make it in that time, email twistyoliveoil@gmail.com. Because our products are food, we can’t take back delivered items unless they arrive damaged or aren’t what you ordered. See our Shipping Policy and Returns & Refunds Policy.
8. Subscriptions
- You need an account on our site to start a subscription package or a Build Your Own Bundle.
- Subscriptions renew automatically until you cancel. You’re charged when you subscribe and then on each renewal date: monthly or every 3 months for subscription packages (as shown on the plan), and monthly for Build Your Own Bundle. Each charge is your plan’s price (for Build Your Own Bundle, your bundle’s price plus any shipping), plus Florida sales tax on boxes delivered in Florida. We email a receipt for every charge.
- Cancel any time from your account: choose Manage subscription & card. To stop the next charge, cancel before your renewal date. There’s no cancellation fee. Cancelling stops future charges, your subscription runs to the end of the period you’ve paid for, and a box that has already been charged still ships.
- There’s no online pause or skip. If you change your Build Your Own Bundle, the new items and price start with your next renewal.
- If a renewal payment fails, we email you a link to pay or to update your card.
Price changes, failed payments and refunds are covered by our Subscription Policy.
9. Accounts
Keep your password private; you are responsible for activity on your account. Tell us right away if you think someone else has used it. Keep your email address up to date, since that’s where your order and subscription emails go.
10. Our chat assistant
The chat bubble on our site is Cari, an AI assistant. Its answers are written automatically and can be wrong or out of date. Never rely on the chat for allergen or ingredient questions: check the label, the product’s page and our allergen list, or contact us. Product labels, our policies and what checkout shows you are what count. Cari can’t see, change or cancel orders, and a chat message doesn’t alert us, so for anything about an order, email or call us. Please don’t share card numbers, passwords or other sensitive information in the chat.
11. Wholesale
Wholesale is coming soon. Once it opens, wholesale accounts will be offered at our discretion and may carry their own terms (minimums, case packs, payment terms) shown in the wholesale portal.
12. Using this site
Please use the site only for lawful purposes. Don’t try to get into other people’s accounts or parts of the site that aren’t yours, interfere with how it works, overload it with automated requests, or use it to send spam or false orders. We may refuse or cancel orders, or close accounts, that break these terms.
13. Content
The text, photos and the Twisty Olive Oils name and logo belong to us. Please don’t copy them without permission.
14. The website
We work to keep this site accurate and running, but it’s provided “as is” and may sometimes have mistakes or be unavailable. To the extent the law allows, we make no promises about the website beyond those in these terms.
15. Limitation of liability
To the extent the law allows, our liability for any claim relating to a product or this site is limited to the amount you paid for that product, and we aren’t liable for indirect or consequential losses. This doesn’t limit our responsibility for injury or illness caused by our negligence, for fraud, or for anything else the law doesn’t let us limit. Nothing in these terms takes away rights you have under consumer protection laws that can’t be waived.
16. Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the courts of Volusia County, Florida, unless the law where you live lets you bring it in your local courts, including small claims court.
If a court finds part of these terms can’t be enforced, the rest still applies.
17. Changes
We may update these terms; the effective date above shows the latest version. The terms in place when you place an order apply to that order.
18. Contact
Twisty Olive Oils LLC, DeLand, Florida. Email twistyoliveoil@gmail.com, call (386) 747-0238, or use our contact form.