Automatic renewal
When you start a subscription you authorize us to charge your payment method at checkout and then on each renewal date, at the interval you chose (monthly or every three months, as shown on the plan), until you cancel. We’ll email a receipt for every charge.
Shipping each box
Each box ships within 2–3 business days of its renewal date. Delivery follows our Shipping Policy.
What’s in each box
Each plan lists what it includes. Because we work in small batches, if a blend is out we may swap in a comparable one of equal or greater value.
Sales tax
Florida sales tax (6.5%) is added to each box delivered in Florida, on the box’s price (not on its shipping). Boxes shipped to other states are not charged Florida sales tax. The tax shows as its own line when you subscribe and on every receipt. If you change your shipping address, renewals from then on are charged for the new address.
Cancelling
Cancel any time before your next renewal date from your account: choose Manage subscription & card. Cancelling stops future charges, and there is no cancellation fee. A box that has already been charged still ships.
Price changes
If we change a subscription package’s price, the new price applies only to new subscriptions: a subscription you already have keeps its current price. A Build Your Own Bundle is re-priced only when you change it, from your next renewal.
Failed payments
If a renewal payment fails, we’ll email you a link to pay or to update your card, and we may retry the card. Your next box ships once the payment goes through. If it still can’t be collected after the last retry, no more boxes ship and your subscription may be cancelled. You can start a new subscription any time.
Refunds
Renewal charges for boxes that have shipped are not refundable, except as described in our Returns & Refunds Policy.
Questions
Twisty Olive Oils LLC, DeLand, Florida. Email twistyoliveoil@gmail.com, call (386) 747-0238, or use our contact form.