Food items
Our products are food, so we can’t accept returns of delivered items. The only exceptions are items that arrive damaged or that aren’t what you ordered (below).
Damaged or wrong items
If an item arrives broken or leaking, or isn’t what you ordered, email a photo to twistyoliveoil@gmail.com within 7 days of delivery, with your order number. We’ll replace it or refund it.
Lost packages
If your package is lost in the mail, we’ll replace your order or refund it once the carrier confirms it’s lost.
Cancellations
You can cancel an order for a full refund until it ships. Use the Cancel order button in your order confirmation email while it’s offered, or email twistyoliveoil@gmail.com or call (386) 747-0238. Subscriptions are covered by our Subscription Policy.
Refunds
Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them.
Questions
Twisty Olive Oils LLC, DeLand, Florida. Email twistyoliveoil@gmail.com, call (386) 747-0238, or use our contact form.